My Role: UX Researcher and Product Designer
Project Duration: Two Months (2019)
Methods: Competitive Analysis, Conceptual Model, Contextual Inquiry, User Interviews, Mental Model Diagrams, Experience Maps
Output: Findings and Recommendations Report, Thermostat Design
Synopsis: A client approached Balance with an interest in creating the easiest possible installation experience for a smart thermostat. We took a human-centered approach to understand what issues people experienced when installing a smart thermostat, and how added, subtracted, or modified components might help solve for those issues. Methods included 4 contextual inquiries with homeowners with high/low DIY skills. The result was a smart thermostat designed to make installation easy.