My Role: User Researcher and Strategic Designer
Project Duration: Two Months (2018)
Client: General Electric
Methods: Contextual Inquiry/User Interviews, Research Report
Output: Findings and Recommendations Report, Switch Design, Roadmap
Synopsis: G.E. approached Balance with an interest in creating an innovative consumer light switch. We took a human-centered approach to understand what issues people experienced with lighting in their home, and how a smart switch could help solve them. Methods included 8 user interviews with the output of a primary and secondary persona. The result was the first light switch that could be connected to both Alexa and Google Home ecosystems.