My Role: UX Researcher and Designer
Project Duration: Two Months (2019)
Methods: Competitive Analysis, User Interviews, Kano Analysis, Personas, Mental Model Diagramming, Story-boarding
Output: Findings and Recommendations Report
Synopsis: A large energy company approached our team with a need to refine a medical product designed for medication administration. They had a patent, wireframes, and a prototype. What they did not have is confidence that the concept would fit into the highly-regulated environments it was made for, or that the features designed into the concept were the most valuable. To help answer these questions, we employed a competitive analysis, user interviews, and a Kano analysis to help design a product tailored to the medication administration process. The result was a story and initial concept for a medical tool specifically designed for highly-regulated environments.